PostHeaderIcon Process, People, Tools – In That Order

Project management is a blend of processes and procedures, the skills and knowledge of the project community, and tools for assisting with the application of process and knowledge. Good project management is when these three are properly tailored to the needs of the organization, its projects and their teams.

How It Goes Wrong

Corporate initiatives to improve project management sometimes fall short of their goals when these three elements are (a) incomplete, (b) not customized, and (c) treated in the wrong order. For example:

(a)    Training is conducted in process but no tools are provided for follow-up application
– a sure way to minimize training ROI

(b)   Training is conducted in processes that are too generic, too lightweight or too onerous
– very common, leaves PMs to figure it out for themselves

(c)   Project managers are given project management tools without prior training in process
– the “seduction of software”, usually results in poor quality information and plans that are plain wrong

It’s a repetitive scenario and goes some way to explaining the plethora of statistics on failed projects and generally poor project performance.

Right Focus, Right Sequence

The swiftest and most effective way to raise the bar of project management capability and performance is to ensure process, people and tools are treated in an integrated way with appropriate focus on each at the right time. Here’s how:

  1. Define a process that fits the organization’s projects and culture
    (proper tailoring is critical to ensure buy-in and long term success)
  2. Provide training in this process
    (we’re talking lifecycle here, not PMBOK knowledge areas)
  3. Follow-up immediately (even simultaneously) with hands-on tools training
    (custom templates and project management software)
  4. Then finally, ensure that support structures are in place
    e.g. a PMO and coaching, to embed the disciplines and practices for the long term.

Done right, it’s a recipe for sustained success.

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2 Responses to “Process, People, Tools – In That Order”

  • Kevin Moore says:

    Hi,

    In case you or some of your readers are interested, I’ve created an add-in that incorporates project management into Microsoft Outlook.

    All of your project base emails, files, contacts, tasks and appointments are managed in a central, easy to use location.

    You can find more information on our web-site: Outlook Project Management at http://www.missinglinkprojectcenter.com

    Kevin

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