PostHeaderIcon Satisfaction is not Guaranteed (the 5th Law)

Projects exist in dynamic environments, where change and risk are the only constants and where the delivered outputs are dependent on a team of imperfect individuals. Which is why – whatever the customer may have been told – projects do not carry guarantees. This reality is what I call the Fifth Law of project management.

Success and stakeholder satisfaction depend on a trio of crucial enablers – competence, commitment, and communication. Respecting all the preceding laws will count for nothing if this threesome is lacking in some way, both at the project manager level and at the team level.

Competence

First among our three equals, competence is what gets the work done right. It is founded on knowledge of concepts and methodology, embedded through hands-on experience, and evidenced by the quality of a project manager’s actions (how they lead and manage), artifacts (such as plans) and, to a far lesser extent, accreditations (think PMP, PRINCE2).

Commitment

Excellence in any field has to be worked at and earned. Natural talent helps of course but to be really good at something, to be recognized and respected, plenty of dedication and passion are essential. Commitment is not hard to detect – it does mean putting in those extra hours but its as much about right focus and attitude.

Communication

Great project managers are outstanding communicators. I think of outstanding to mean mastery of multiple modes of expression – spoken, written or visual – in combination with exactly the right mix of human skills and behaviors for interacting with both stakeholders and team. Done well, its reflected in a team that exudes its own buzz – look for healthy relationships, confidence and humour.

The Core of Success

The right combination of competence, commitment and communication is an energizing force for the project, its customers and its contributors. It is at the core of project success and drives stakeholder satisfaction.

Want to do a quick pulse-check of your project? Start with an honest appraisal of the 3Cs – competence, commitment and communication – and do it for both the PM and the team.

(See all 5 Laws summarized in The 5 Laws of Effective Project Management)

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